If you live or work in Belgium for a long period you probably have a BIS identification number. With this number you can retrieve your digital certificate via the CovidSafeBE app or the online portals (see covidsafe.be).
Click here for more information on the activation of digital keys.
If you have a recognised digital key from a different European country you can also log on via eIDAS to download your certificate. Click here for more details on the use of eIDAS identification.
Would you rather receive your certificate via regular mail? Then the paper version is sent to your official address. Contact the call centre to make the necessary arrangements:
- for Flanders: 078 78 78 50 from 9 am to 7 pm on weekdays
- for Brussels: 02 214 19 19 from 9 am to 5.30 pm on weekdays and from 10 am to 5.30 pm on weekends and public holidays.