Frequently Asked Questions

App

The CovidSafeBE app for Android works on all devices running Android 5 and up. The iPhone app works on the iPhone 5S and all later models running at least iOS 12.5. Older devices are also supported, so the app is compatible with more devices than the Belgian Coronalert app. About 96% of all currently used smartphones will be able to use the mobile app.

The easiest way to sign in with the app is with Itsme or with one of the eHealth sign in options.


The Coronalert tracing app alerts citizens who have been in close contact with someone who tested positive for Covid-19. This is always done anonymously.

The CovidSafeBE app has a different purpose: you sign in with your own digital ID and your certificate is personal.

That is why we created a separate app: the Coronalert app guarantees anonymity, and the CovidSafeBE app processes personal data based on a highly secure login process.

Police services can ask you to produce your certificate for scanning e.g. border check. Some transport companies may require a certificate to avoid unpleasant surprises upon arrival.

Belgium uses the CovidScanBE app for this purpose. Starting from August 13, CovidScanBE will also be used by event organisers.

For security and privacy reasons random QR code scanners will not be able to scan your QR code and access its data. This also goes for other entry tickets (e.g. movie tickets) that use a QR code.

The app can be downloaded via the Play Store (Google) or App Store (Apple). A link to both stores can be found on the website CovidScan.be.

After scanning the QR code of the certificate the app displays the data also contained in the certificate, such as the name and the type of certificate. You can scan both your smartphone screen and a printed version of the document.

Tap the button 'Check for new certificates' to see your own certificates and those of your children. They are all shown in a single overview, so you won’t need to search for them.

To download your children's certificates, tap 'Log on with eHealth'. Select the name of one of your children and the available certificates will be downloaded instantly to your mobile app.

The updated app shows the certificates in an official format. The QR code is also framed by a moving watermark. This means that a screenshot or photo of the app can no longer be used when the certificate is scanned. This stops forgeries. It is an important protection for everyone.

Certificates

Because the EU Member States have agreed the structure of the certificates, they look similar throughout the European Union. Each certificate contains a unique QR code. EU Member States can scan this code to check that the certificate is correct and valid. Belgian certificates are in English and in the country’s three national languages Dutch, French and German.

  • Your birth date and first & last name are taken from the National Registry or you gave them to the pharmacist who administered your rapid test.
  • Recovery certificates and test certificates show the test data that was registered by the Sciensano labs.
  • Vaccination certificates show the data that was entered into Vaccinnet by vaccination centres, care centres, hospitals and so on

Each certificate is personal. This means that you will receive a separate certificate for each family member. Parents can request the certificates for minor children. A separate certificate is issued for each test and each vaccination (both your first and second vaccination), so you will likely receive more than one certificate.

  • Vaccination certificates become available at least 48h after your vaccination (but it may take up to one week). This primarily depends on when the vaccination centre has entered the data into the Vaccinnet database. There is no set time limit for this type of data entry. It is usually done on the day of the vaccination itself, but it may also be done a few days later. As soon as these data have been uploaded and processed you can download your vaccination certificate via mijngezondheid.be, Mijn Burgerprofiel, myhealthviewer.be or using the mobile app CovidSafeBe.Note that the vaccination certificate isn't valid until 14 days after your final jab.
  • Test certificates become available one and a half hours after the lab has entered the test data into the Sciensano database. This is usually around the time you are advised of your test results.
  • Recovery certificates are available 11 days after the lab has entered the test results of a positive Covid test in the Sciensano database.

To be able to apply for a digital certificate via the CovidSafeBE app or via the online portals (see covidsafe.be) a number of conditions must be met:

  • You are a Belgian citizen (or your partner or parents);
    your official place of residence is in Belgium (or your partner or parents have their official residence in Belgium);
    or you work/study in Belgium.
  • You must be vaccinated with a vaccine licenced by the European Medicines Agency (EMA) or with the Covishield vaccine.
  • You need an NISS number (national registry number or BIS identification number). Your identity and address must be registered with the Belgian authorities.

Do you meet all these conditions?

  • Then present your foreign vaccination certificate and proof of identity to a Belgian doctor to have the certificate registered in the Belgian database.
  • Two days after your registration your certificate will be available in the CovidSafeBE app. Digital doesn’t work for you? Then keep your national registry number or BIS identification number handy as you call 078 78 78 50 to have a printed version forwarded.

Do not call the vaccination centre but contact the regional help desk:

  • for Flanders: 078 78 78 50 from 9 am to 7 pm on weekdays
  • for Brussels: 02 214 19 19 from 9.30 am to 5.30 pm on weekdays and from 10 am to 5.30 pm on weekends and public holidays.

You can also check the status of your vaccination first by clicking on this link: https://www.mijngezondheid.belgie.be/#/app/vaccinations

Recovery certificates are only issued on the basis of a positive PCR test. Only positive PCR test results correctly forwarded to Sciensano by an accredited laboratory are eligible for a recovery certificate.

No recovery certificates can be issued based on a self-test, rapid test (rapid antigen test or rapid serological test) or a rapid antibody test.

A recovery certificate is available 11 days after the labs have entered the test results of a positive Covid test into the Sciensano database.

To avoid any misunderstandings between European countries, the certificates show the time in 2 ways. They show the Coordinated Universal Time (UTC), which is a time standard that is 2 hours behind Belgian summer time.

The certificates also state the Belgian time, so you can check the time of your test and avoid any errors between European countries.

  • The police services of the EU countries may ask you to produce your certificate for verification when you are visiting their country.
  • Travel organisations such as airlines can also demand to see your certificate. They do this to avoid unpleasant surprises in your destination country or to keep you from being refused access. Travellers should therefore consider such a check a service instead of a nuisance.
  • Those responsible for access control at an event viz. volunteers and stewards, security firm personnel or an internal security service.
  • Since 13 August event organisers can opt to use the CovidSafe Ticket system. For security and privacy reasons not just any QR code scanner is able to scan your code and view the data it contains. This also applies to other types of access tickets (e.g. movie tickets) that use a QR code. The identity on the ticket is also checked against that on the certificate using, for instance, an identity card, passport or driver's licence.

The classic Covid-19 test consists of a PCR test that detects genetic material of the virus. This is the most reliable test but you must wait for the result until the test has been analysed by an accredited laboratory. If all other conditions are met as well, this is the only test that comes with a recovery certificate. With this test patients may also receive a test certificate.

Rapid Covid-19 antigen tests measure the presence of certain proteins and don’t require analysis in a lab. They can be administered and read out instantly by medically trained personnel so that the result is available quickly (generally after 15 minutes). As of 1 July 2021 patients who take this test may also receive a test certificate. Please note that not all countries accept antigen tests.

With antibody testing or serological rapid testing, the patients’ blood is screened for the presence of antibodies against Covid-19, telling them whether they have been infected in the past. These tests do not entitle the patient to a certificate.

Classic rapid antigen tests may only be administered by medically trained personnel. There are also simpler antigen tests that can easily be administered by patients themselves and that are also known as self-tests. These tests do not entitle the patient to a certificate.

CTPC stands for ‘Corona Test Prescription Code’. You need this unique 16-digit code for a test in a test centre. You can get a CTPC from a doctor or www.mijngezondheid.belgie.be.

A recovery certificate is available if you have a positive PCR test result. But that certificate is only valid (for example for travel) 11 days after the test, when you are recovered. The recovery certificate expires 180 days after the day your test was taken.

You have a valid recovery certificate for each positive PCR test in the past 180 days.

  • Unless two tests have been done within 90 days, in which case you will only get one certificate, for the first test. That is because if there are less than 90 days between two positive tests, these tests are probably showing the same variant of the virus.
  • More than 90 days between two positive tests but within 180 days? Then you were probably quickly infected with a new variant. In this case, you may have two valid recovery certificates in your CovidSafeBE app.

A recovery certificate expires 180 days after a positive test. So, if you have more than one recovery certificate, it is best to use your most recent one, as that is valid for the longest.

The recovery certificate is valid for 180 days from the date of your most recent PCR test with a positive result, except for the first 11 days after the test. Eleven days after your (positive) test, you can no longer infect others, and you have 169 days to use your recovery certificate as a valid COVID certificate.

Check the step-by-step plan on this page.

You will find a vaccination certificate in your CovidSafeBE app when your vaccination centre has registered your vaccination(s) with Vaccinet.

The best first step is to check whether your vaccination is registered in Vaccinnet. You can do this by logging in to mijngezondheid.belgie.be. Click on 'COVID 19 – Personal data', then on 'My vaccination data'.

  • If you see an incorrectly registered vaccination, contact the centre that gave you the injection.
  • You see a registered vaccination but there’s no vaccination certificate in the CovidSafeBE app? Do not call the vaccination centre but contact the regional help desk instead. For Flanders: 078 78 78 50 from 9am to 7pm on weekdays and for Brussels: 02 214 19 19 from 9.30am to 5.30pm on weekdays and from 10am to 5.30pm on weekends and public holidays.

You can also check the status of your vaccination first by clicking on this link.

The test certificate can be found in your CovidSafeBE app if you have just had a negative result from a reliable test.

  • A PCR test, analysed by a lab, passed on to Sciensano: your QR code is valid for 72 hours, starting from the time that you took the test.
  • A rapid antigen test (a rapid test done by medically trained staff), with a result after 15 mins, passed on to Sciensano: your QR code is valid for 48 hours, from the time that you took the test.

Attention: other rules may be in place for the Covid Safe Ticket.

A test that was done more than 72 hours ago (or 48 hours ago for an antigen test) does not give a valid test certificate, so you will not find one. Have you just had a PCR or rapid antigen test, but can't find your test certificate? Log in to mijngezondheid.belgie.be. Click on ‘COVID 19 – Personal data’, and then on ‘My test results’. Can you not see a code from the test? Then your test was not a recognized PCR or antigen test, so no test certificate can be made. Do you have a code? Copy it and click on 'COVID 19 – Personal data', then on 'Test result via CTPC code'.

  • Is there a positive test result, but this is incorrect? Contact the lab of your test centre (for PCR tests) or healthcare provider (for rapid antigen tests). Have your national register or BIS number to hand. Ask them to check what could have gone wrong.
  • Is there a negative test that should give a test certificate in your CovidSafeBE app? Contact our helpdesk for connection with the Sciensano database. For Flanders: 078 78 78 50 from 9am to 7pm on weekdays and for Brussels: 02 214 19 19 from 9.30am to 5.30pm on weekdays and from 10am to 5.30pm on weekends and public holidays.

Go to MyHealth.be, MijnBurgerprofiel, MyHealthviewer or Helena. Log on with one of the digital keys. Itsme is the easiest option. The website will show your certificates. You can download and print them. Be sure to print the certificate of full vaccination (dose 2/2)

You can also call the help desk 24/24 on 078 78 78 50 (in Flanders) or 02 214 19 19 (in Brussels) to have your vaccination certificate sent to you by post.

If you’re an at-risk patient under 65 , then your third certificate is also numbered ‘2/2’, just like a certificate of full vaccination after two jabs. This means that those who check your vaccination certificate will have no way of telling you’ve had a third jab (and that you are therefore an at-risk patient).

No, for 11 days you won’t be able to use your vaccination certificate as a CovidSafe ticket. For instance, when your vaccination certificate is scanned at the entrance to an event then the screen will light up red. The result of your PCR test or rapid antigen test is also registered by Sciensano and this makes your vaccination certificate temporarily invalid as a CovidSafe ticket. You will be refused access and above all you must follow the rules on isolation and quarantine.

Certificates for minors

Children aged 6 to 18 do need a certificate to travel just like adults. As long as they are not vaccinated they can get a recovery certificate or test certificate. Once they’ve been vaccinated they will receive a vaccination certificate, just like adults.

Please note that each EU Member State is free to set different conditions for travellers aged 6 to 18. The conditions of all countries (and often separate regions) are available on the ReOpen EU website.

Parents can find their children’s Covid certificate under MijnGezondheid. Insert your child’s ID card in the card reader to log in. Now you can download the right certificate.

  • If your child is (fully) vaccinated then the help desk can also forward the vaccination certificate to your child’s official home address.

Watch the video to learn how to use the app.

Vaccination

  • In Belgium, you are considered fully vaccinated when you have received the final dose of your vaccine. For most vaccines, that is the second dose. For some vaccines only one dose is given.
  • Most EU countries require travellers to present a vaccination certificate that is at least 14 days old. Check the ReOpen EU website.

To be able to apply for a digital certificate via the CovidSafeBE app or via the online portals (see covidsafe.be) a number of conditions must be met:

  • You are a Belgian citizen (or your partner or parents);
    your official place of residence is in Belgium (or your partner or parents have their official residence in Belgium);
    or you work/study in Belgium.
  • You must be vaccinated with a vaccine licenced by the European Medicines Agency (EMA) or with the Covishield vaccine.
  • You need an NISS number (national registry number or BIS identification number). Your identity and address must be registered with the Belgian authorities.

Do you meet all these conditions?

  • Then present your foreign vaccination certificate and proof of identity to a Belgian doctor to have the certificate registered in the Belgian database.
  • Two days after your registration your certificate will be available in the CovidSafeBE app. Digital doesn’t work for you? Then keep your national registry number or BIS identification number handy as you call the help desk to have a printed version forwarded.

If you live or work in Belgium for a long period you probably have a BIS identification number. With this number you can retrieve your digital certificate via the CovidSafeBE app or the online portals (see covidsafe.be).

Click here for more information on the activation of digital keys.

If you have a recognised digital key from a different European country you can also log on via eIDAS to download your certificate. Click here for more details on the use of eIDAS identification.

Would you rather receive your certificate via regular mail? Then the paper version is sent to your official address. Contact the call centre to make the necessary arrangements:

  • for Flanders: 078 78 78 50 from 9 am to 7 pm on weekdays
  • for Brussels: 02 214 19 19 from 9 am to 5.30 pm on weekdays and from 10 am to 5.30 pm on weekends and public holidays.

Yes, you get an extra certificate in your CovidSafeBE app for your third COVID-19 vaccination. However, your previous certificate obviously remains valid as a CovidSafe ticket to show you have been fully vaccinated. You can also use the QR code of your new vaccination certificate but that’s not necessary. You got an extra jab and you’re under 65? Then your new certificate won’t be available until 14 days after your jab. Are you 65 or over? Then you’ll get access right away. We do this to protect the anonymity of at-risk patients.

Absolutely. The previous certificate proves you are fully vaccinated. In other words, the QR code continues to work as a CovidSafe ticket.

Your new certificate will be available in your CovidSafeBE app between 2 to 7 days after your third jab. Are you under 65? In this case you can’t use the new certificate until 14 days after your vaccination because the scanners will not accept it before then. No worries, though: your previous certificate remains valid as a CovidSafe ticket because it proves you are fully vaccinated.

  • The Johnson & Johnson vaccine only requires a single jab. This means your full vaccination is indicated as 1/1, or jab 1 of 1.
  • For any other combination of vaccines full vaccination is indicated as 2/2. This is also the case if, for instance, you first received the Johnson & Johnson vaccine and then Pfizer.
  • A certificate of full vaccination always states dose 2/2 or 1/1. Those who receive an extra jab within the basic scheme to create sufficient immunity will also receive a third certificate. This certificate indicates full vaccination as 2/2 and lists the name of the last vaccine you received.

  • If you’re 65 or over then your certificate will say dose 3/2 or 2/1; if you’re under 65 then your certificate will state dose 2/2 or 1/1 to protect the anonymity of at-risk patients.

This is to protect the privacy of at-risk patients. If the certificate were to mention this is a third jab anyone who sees the certificate could suspect you are an at-risk patient, which would be a breach of medical confidentiality.

Check the date on the certificate to know which is your third and most recent vaccination certificate.

Travel

  • All EEA countries, plus the UK (England & Wales), Switzerland, the Vatican, Andorra, Monaco and San Marino will accept proof of full vaccination. Click the following link for the exhaustive list.
  • However, not every EU member state will accept partial vaccination certificates. The conditions of all countries (and often separate regions) are available on the ReOpen EU website.

Visit this page for full details.

In the app you can tap on a link to info-coronavirus.be. This is the site of the Federal Government. There you will find info on travel to and from Belgium in your own language.

There is also a link to reopen.europa.eu. This European website details the specific rules of each EU country.

About events

Indoor events

Organisers of an event with 500+ attendees may decide to implement the CovidSafe Ticket system. The CST system is compulsory for organisers who want to host more than 3,000 visitors.

Outdoor events

Organisers of an event with 750+ attendees may decide to implement the CovidSafe Ticket system. The CST system is compulsory for organisers who want to host more than 5,000 visitors.

With the CST social distancing and face masks are not necessary. Also, the specific rules of the horeca industry or the above-mentioned obligations no longer apply.

Every time you access an event location dedicated staff will ask you to present a valid Covid certificate. This is either the certificate in your CovidSafeBE app or a printed version. The certificate inspector will use an official scan app to check the validity of your certificate.

Staff will also check that the information on the certificate matches your identify. They will use documents such as an identity card, passport or driving licence for this.

Some event organisers may choose to make rapid tests available as an alternative. This is a rapid antigen test (RAT) that must be administered by legally competent staff. The result is available inside 30 minutes.

Visitors with a negative test result are admitted to the event.

CovidScanBE validates the certificate to determine whether or not you are admitted to the event. Examples of these rules:

  • Is it a valid EU certificate
  • Your age to determine whether you need a certificate
  • For vaccination certificates: the vaccination date and status to determine your final jab was administered at least 14 days prior and you are therefore considered Covid safe
  • For test certificates: the test result, date and type to determine whether the certificate is valid long enough (2 days for a PCR test, 1 day for an RAT test)
  • For recovery certificates: valid as of 11 days after and until max. 180 days following a positive PCR test

For multi-day events visitors will have to present a valid Covid certificate every time they access the event location. Spending the night at the campsite is allowed on condition that your certificate is still valid.

If your certificate should expire during your presence (e.g. a test certificate that expires at 10 am) you are allowed to stay until midnight.

If you took a rapid test to get into the event then you will have to do so every day. If the result is negative you can stay on the grounds.

Based on a valid Covid certificate, the organisers of a multi-day event can provide visitors with a means (e.g. a wristband) to indicate the validity period of the Covid certificate. This way you can access the event without getting tested (again) or having the Covid certificate scanned again.

The new version of CovidSafeBE allows you to check if a certificate will be accepted on the date of the event. This will avoid any surprises when you get to the actual event.

When your Covid certificate is scanned at an event no health data is shared with the organiser or the security firm. They only get to see your full name, the validity period of your certificate and whether it meets the requirements to access the event.

You can use a Covid certificate to attend Covid-safe events in Belgium. In that context, the term 'Covid-safe ticket' is used. A Covid-safe ticket is therefore not a separate document. It is exactly the same as your Covid certificate. Your Covid certificate is in effect a second entry requirement in addition to your purchased admission ticket. Such a Covid-safe ticket gives you access to events without having to wear a face mask or keep a 1.5-metre distance.

You have an EU Digital Covid Certificate from another Member State.

In that case, all you need to do is have your certificate scanned at the entrance in your own country's app or on paper. The certificate will be checked according to the current Belgian rules for attending events.

You don't have an EU Digital Covid Certificate from another Member State and you need to get tested in Belgium to obtain a certificate.

  • In that case, get tested at a doctor's surgery, a testing centre or one of the pharmacies offering Rapid Antigen Tests (RAT).
  • You must provide a phone number and you may be asked to provide an email address as well.
  • A Covid-19 Test Prescription Code (CTPC) is then sent in a text message and possibly also by email.
  • In case of a negative test, you can use this CTPC code and your phone number to download your EU Digital Covid Certificate in the CovidSafeBE app. If you don't have a smartphone, you can download the certificate on mijngezondheid.be.

Some events also offer on-site testing.