The best first step is to check whether your vaccination is registered in Vaccinnet. You can do this by logging in to mijngezondheid.belgie.be. Click on 'COVID 19 – Personal data', then on 'My vaccination data'.
- If you see an incorrectly registered vaccination, contact the centre that gave you the injection.
- You see a registered vaccination but there’s no vaccination certificate in the CovidSafeBE app? Do not call the vaccination centre but contact the regional help desk instead. For Flanders: 078 78 78 50 from 9am to 7pm on weekdays.
You can also check the status of your vaccination first by clicking on this link.