The best first step is to check whether your vaccination is registered in Vaccinnet. You can do this by logging in to mijngezondheid.belgie.be. Click on 'COVID 19 – Personal data', then on 'My vaccination data'.
- If you see an incorrectly registered vaccination, contact the centre that gave you the injection.
- You see a registered vaccination but there’s no vaccination certificate in the CovidSafeBE app? Do not call the vaccination centre but contact the regional help desk instead. For Flanders: 078 78 78 50 from 9am to 7pm on weekdays and for Brussels: 02 214 19 19 from 9.30am to 5.30pm on weekdays and from 10am to 5.30pm on weekends and public holidays.
You can also check the status of your vaccination first by clicking on this link.